Refund Policy
Player/Parent Cancels Prior to the start of the program
A full refund will be provided, less a $25 administration fee if a player cancels their registration prior to the first session. Please note some programs will only offer refunds if players are able to be replaced. Except for extenuating circumstances, NO REFUNDS will be given for Club and Club Lite registration fees after a player has committed to the team. Refund requests will be handled on a case by case basis.
Player/Parent Cancels After the start of a program
A pro-rated refund will be provided for the remaining missed sessions, less a $25 administration fee. NO REFUNDS will be given after 50% of the program is complete. Please note some programs will only offer refunds if players are able to be replaced. Except for extenuating circumstances, NO REFUNDS will be given for Club and Club Lite players after a player has committed to the team. Refund requests will be handled on a case by case basis.
Suspension or Cancellation of a Program by the Club
In the event a program must be suspended or cancelled for any reason (including COVID-19) prior to its scheduled conclusion, the Club will provide a pro-rated refund for any recoverable costs associated with the registration fee (eg. if the Club is refunded for unused gym time, parents will receive a refund for that unused gym time. However, costs for things like uniforms/clothing are generally not recoverable for the Club, therefore no refunds would be given for uniforms/clothing). Except for unusual circumstances, we will provide full refunds for any program(s) that are cancelled before the scheduled start date.
A full refund will be provided, less a $25 administration fee if a player cancels their registration prior to the first session. Please note some programs will only offer refunds if players are able to be replaced. Except for extenuating circumstances, NO REFUNDS will be given for Club and Club Lite registration fees after a player has committed to the team. Refund requests will be handled on a case by case basis.
Player/Parent Cancels After the start of a program
A pro-rated refund will be provided for the remaining missed sessions, less a $25 administration fee. NO REFUNDS will be given after 50% of the program is complete. Please note some programs will only offer refunds if players are able to be replaced. Except for extenuating circumstances, NO REFUNDS will be given for Club and Club Lite players after a player has committed to the team. Refund requests will be handled on a case by case basis.
Suspension or Cancellation of a Program by the Club
In the event a program must be suspended or cancelled for any reason (including COVID-19) prior to its scheduled conclusion, the Club will provide a pro-rated refund for any recoverable costs associated with the registration fee (eg. if the Club is refunded for unused gym time, parents will receive a refund for that unused gym time. However, costs for things like uniforms/clothing are generally not recoverable for the Club, therefore no refunds would be given for uniforms/clothing). Except for unusual circumstances, we will provide full refunds for any program(s) that are cancelled before the scheduled start date.
Inclement Weather Policy
Indoor Volleyball
Sessions are only cancelled if we lose access to the facility. If the facility is open, sessions will continue to run. In the event of a cancelled session, every effort will be made to hold a make-up session at a later date. Due to gym availability this is not always possible. If there is no make-up session, we will offer a credit to a future program for the missed day(s). The amount of credit will be determined by the Club based on recoverable costs and a breakdown of this amount will be provided to all registrants.
Beach Volleyball
Programs will run rain or shine. In the event of lightning, sessions may be suspended for a short period of time or cancelled. If a program is “suspended” (onsite delay), no refunds or credits will be given. If a session is cancelled, a credit will be issued for a future program. The amount of the credit will be determined by the Club based on recoverable costs and a breakdown of this amount will be provided to all registrants.
Sessions are only cancelled if we lose access to the facility. If the facility is open, sessions will continue to run. In the event of a cancelled session, every effort will be made to hold a make-up session at a later date. Due to gym availability this is not always possible. If there is no make-up session, we will offer a credit to a future program for the missed day(s). The amount of credit will be determined by the Club based on recoverable costs and a breakdown of this amount will be provided to all registrants.
Beach Volleyball
Programs will run rain or shine. In the event of lightning, sessions may be suspended for a short period of time or cancelled. If a program is “suspended” (onsite delay), no refunds or credits will be given. If a session is cancelled, a credit will be issued for a future program. The amount of the credit will be determined by the Club based on recoverable costs and a breakdown of this amount will be provided to all registrants.